RETURNS AND EXCHANGE POLICY
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, which means you have 30 days after receiving your item to request a return or exchange and we will refund the full order amount minus the shipping costs for the return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hey@twodovesstudio.com.
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Ireland, shipping your goods may take longer than expected.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, such as customized products (special orders or personalized items) and perishable goods such as candles, flowers. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
There are certain situations where only partial refunds are granted:
EU 3 DAYS COOLING OFF PERIOD
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hey@twodovesstudio.com.
Hey! I’m Yuri, born with a pen in my hand and visions in my mind.
I like to capture life and emotions through photography, videography, and caricatures. With a creative flair and vivid imagination I try to bring a unique touch and add something special to every wedding and event, blending candid moments with artistic vision.
When I’m not behind the camera, you can find me enjoying TV shows or Disney and Pixar animations.
Let’s connect and capture memories together!
CCÉ Craobh Lachtaín Naofa, Cill na Martra, Fleadh Cheoil celebration night. A
Captured a few photos of vintage motorcycles while they stopped for tea
Visited a small town of Kilnamartyra and captured a small family event,